TERMS & CONDITIONS

WELCOME TO THE NOVAPAC WEBSITE TERMS AND CONDITIONS OF USE

These Terms and Conditions apply to the use of this website at www.novapac.global.

By accessing this website and/or requesting a quotation, you agree to be bound by these Terms and Conditions.

If you do not accept these Terms, please do not use this website.

The www.novapac.global website is operated by:
Enveseur S.L., a company registered in Spain, whose registered office is at:
Carrer Avinyonet 6, Vilafranca del Penedès, 08720, Barcelona, Spain.
Company Registration Number: B66856618

Our Contact Details

Trading Address:
Enveseur S.L.
Carrer Avinyonet 6
Vilafranca del Penedès
08720 Barcelona
Spain

Email: hello@novapac.global

INTRODUCTION

1.1 This Website provides information about Novapac’s bespoke and custom-made packaging solutions. It is not an e-commerce site; orders cannot be placed directly through the Website. All projects are handled on a made-to-order basis following a quotation process.

1.2 Enveseur S.L. may revise these Terms at any time by updating this page. You should check this Website periodically to review the current version.

DEFINITIONS

For the purpose of these Terms and Conditions:

“Client” refers to any individual, company or organisation that requests a quotation or places an order with Novapac.
“Quotation” means the written estimate provided by Novapac outlining the proposed costs, specifications and conditions for a bespoke packaging project.
“Order” refers to the Client’s confirmation to proceed with the project based on the Quotation and final approved specifications.
“Production” means the manufacturing process of the bespoke packaging products as per the approved specifications and artwork.
“Specifications” refer to the technical details, dimensions, materials and artwork provided or approved by the Client for the production of the packaging.
“Website” means the Novapac website located at www.novapac.global.
“Working Days” means Monday to Friday, excluding Spanish public holidays.

BESPOKE PROJECTS AND QUOTATIONS

3.1 All Novapac products are custom-made according to the specifications, dimensions and artwork provided by the Client.

3.2 Quotations are valid for 30 days from the date of issue.

3.3 Each Quotation may specify conditions based on the project details and may include:

A single shipment to one address, typically on standard pallets with no access restrictions.
Prices that may vary depending on the country or region of delivery and the corresponding logistics conditions.
Delivery times that may vary depending on the country or production location.
The possibility of receiving different Quotations for the same project if the delivery location changes.

3.4 It is not possible to produce a single unit as a sample.

3.5 Quotations are based on the information supplied by the Client. Any modification to the design, material or specification may affect the final price.

3.6 Enveseur S.L. reserves the right to amend Quotations at any time prior to Order confirmation.

TOLERANCES

4.1 Due to the nature of bespoke production, the following manufacturing tolerances apply:

Dimensional tolerance: ±5%
Quantity tolerance: ±10% (either upward or downward)

4.2 The final invoiced amount will reflect the actual quantity delivered within the tolerance range.

4.3 These tolerances are standard in custom manufacturing and do not constitute grounds for claim or return.

PAYMENT AND PRODUCTION

5.1 Production will begin only after:

(a) full payment has been received; and

(b) written approval of the final artwork and technical specifications.

5.2 Any delay in payment or approval may affect the project timeline.

5.3 Client approval of the final artwork constitutes full acceptance of these Terms and Conditions.

CANCELLATIONS AND RETURNS

6.1 As all Novapac products are made to measure, cancellations are not accepted once production has commenced.

6.2 Returns or refunds are only accepted within 3 calendar days of receipt if the delivered goods do not conform to the agreed specifications, such as:

Incorrect materials;
Dimensions outside the specified tolerance; or
Proven manufacturing defects.

6.3 Returns for reasons such as change of mind, overproduction within tolerance, or aesthetic preference are not accepted.

6.4 Any claim must be supported by photographic evidence and submitted to hello@novapac.global within the stated period.

6.5 In cases of justified claims, Enveseur S.L. may, at its discretion, offer replacement, repair, or partial refund in accordance with Spanish consumer law.

INTELLECTUAL PROPERTY

7.1 All designs, content and images on this Website are protected by copyright and remain the property of Enveseur S.L. or its licensors.

7.2 No content may be copied, reproduced, or used without prior written consent.

7.3 Clients must own or have the rights to use any artwork submitted. Enveseur S.L. shall not be held liable for any third-party intellectual property infringements.

WEBSITE USE

8.1 This Website serves as an informational platform only. While we aim to ensure continuous availability, we do not guarantee uninterrupted access or error-free operation.

8.2 Any misuse of the Website, including the transmission of illegal, defamatory, or harmful content, is strictly prohibited.

LIABILITY

9.1 While we strive for accuracy, Novapac makes no warranty regarding the completeness or correctness of Website information or Quotations until confirmed in writing.

9.2 Enveseur S.L. shall not be liable for any indirect or consequential losses, including but not limited to loss of profit, business interruption, or goodwill.

9.3 Nothing in these Terms limits our liability for fraud, gross negligence, death or personal injury, or any liability that cannot be excluded under Spanish law.

FORCE MAJEURE

10.1 Enveseur S.L. shall not be held liable for any failure or delay in performing its obligations under these Terms and Conditions if such failure or delay is caused by circumstances beyond its reasonable control. These circumstances include, but are not limited to:

Acts of God (e.g., floods, earthquakes, storms);
War, terrorism, or civil unrest;
Strikes, lockouts, or other industrial disputes;
Supply chain disruptions or shortages of materials;
Power failures or internet outages;
Government actions, regulations, or restrictions;
Epidemics, pandemics, or other public health emergencies.

10.2 In such cases, Enveseur S.L. will notify the Client as soon as reasonably possible and will make reasonable efforts to resume performance once the event has ended or its effects have subsided.

10.3 If the force majeure event continues for more than 60 days, either party may terminate the affected Order without liability, except for payment obligations relating to work already completed.

GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with the laws of Spain. Any disputes shall be subject to the exclusive jurisdiction of the Courts of Barcelona (Spain).

TERMS & CONDITIONS